ETM 560 Total Quality Management

Critical principles and procedures of quality management in a competitive global environment; contemporary definitions of quality; quality in production/services; quality economics; quality philosophies; planning, organizing, and controlling for quality; human resource and improvement strategies and QC tools. Case studies, presentations, term projects, and teamwork.



Slash Listed Courses

Also offered as ETM 660 and may be taken only once for credit.


graduate standing or consent of instructor.